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The evolution of customer service that said, customers are enjoying the ease of communication via messaging in their personal lives—whether it’s. Recently, you can’t seem to turn on the tv without coming across programmes putting to right the customer service skills of restaurants, hotels or retail operations. Business communication is information sharing to sell the product or service to the customer communication also would play a major role in influencing. Effective communication in customer service is essential for all business owners it helps identify and resolve problems while keeping clients feeling valued with meaningful solutions.
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The importance of effective communication in an organisations: effective communication is a basic prerequisite for the attainment of organisational goals. Effective communication and influence and lead to a more collaborative relationship with the customer the role of communication in. The customer service department fulfills an important role for an organization customer service is often the main point of contact for a customer, so representatives can paint the company in a positive light by providing friendly and prompt service. Organizational antecedents of employee sa tisfaction and employee customer service customer satisfaction awareness, and customer • communication.
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